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Terms of Service

Last updated: March 15, 2026

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the RivalBeam service ("Service") operated by RivalBeam ("we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Service Description

RivalBeam is a competitive intelligence platform that monitors publicly available information about competitor companies, synthesizes that information using artificial intelligence, and delivers it to users in the form of briefs, battlecards, alerts, and research reports.

3. Account Responsibilities

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activity that occurs under your account.
  • You must notify us immediately of any unauthorized access to your account.
  • You may not share your account with other individuals. Each user must have their own account.
  • You must provide accurate account information and keep it up to date.

4. Acceptable Use

You may use RivalBeam for lawful competitive intelligence purposes. You may NOT:

  • Use the Service to monitor individuals for personal surveillance
  • Use the Service to collect data for stalking, harassment, or discrimination
  • Resell or redistribute raw scraped data from RivalBeam to third parties
  • Attempt to reverse-engineer, decompile, or disassemble any part of the Service
  • Use the Service to violate any applicable law or regulation
  • Use the Service to monitor companies in industries where automated competitive intelligence is legally restricted (e.g., certain financial services without proper licensing)
  • Circumvent rate limits, quotas, or plan restrictions through technical means
  • Share API keys or webhook secrets with unauthorized parties
  • Use the Service to infringe on any intellectual property rights

5. Scraping Terms

The Service collects publicly available information from third-party websites on your behalf. By using the Service:

  • You represent that you have a legitimate business reason for monitoring each competitor you add to the Service.
  • You acknowledge that the collection of publicly available data may be subject to the terms of service of third-party websites.
  • You agree not to use the Service to collect data that could constitute an unauthorized computer access offense under applicable law.
  • You acknowledge that we respect robots.txt directives and that some data sources may not be available due to technical restrictions.

We are not responsible for the legality of monitoring any specific competitor in your jurisdiction. You are responsible for ensuring your use of the Service complies with applicable laws.

6. Data Ownership

Your data: You own all data you input into RivalBeam (competitor names, custom battlecard content, internal notes, etc.). You can export and delete your data at any time.

Scraped data: Publicly scraped competitive intelligence data is collected on your behalf and stored in your organization's account. It is available to you during your subscription and for 30 days after cancellation.

AI-generated content: Briefs and battlecards generated by our AI models are provided to you under a perpetual, non-exclusive license. They remain in your account until you delete them or your account is closed.

Our platform: The RivalBeam platform, codebase, brand, and all non-user-generated content remain our intellectual property.

7. Subscription and Billing

  • Subscriptions are billed monthly or annually in advance.
  • All fees are non-refundable except as required by law or as stated in our refund policy.
  • We may change pricing with 30 days written notice to current subscribers.
  • Failure to pay may result in suspension or termination of your account.
  • Annual subscriptions are not eligible for mid-term cancellation refunds.
  • Usage-based overages (if applicable) are billed at the end of the billing period.

8. Service Level

We target 99.5% monthly uptime for the RivalBeam dashboard (excluding scheduled maintenance). Agency plan customers receive a formal SLA.

We do not guarantee that all monitored competitor pages will be crawled successfully. Third-party website availability, anti-bot measures, and technical restrictions are outside our control.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT THE COMPETITIVE INTELLIGENCE DATA WILL BE ACCURATE OR COMPLETE.

AI-generated content (briefs, battlecards, research reports) may contain errors or inaccuracies. You are responsible for verifying AI-generated intelligence before acting on it.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

11. Termination

You may cancel your account at any time from the billing settings page. We may suspend or terminate accounts that violate these Terms.

Upon termination, your access to the Service will end immediately. Your data will be retained for 30 days and then deleted.

12. Governing Law

These Terms are governed by the laws of the United States. Disputes will be resolved through binding arbitration under AAA rules, except that either party may seek injunctive relief in a court of competent jurisdiction.

13. Changes to Terms

We may update these Terms with 30 days notice for material changes. Continued use after the effective date constitutes acceptance. For non-material changes, we may update these Terms immediately.

14. Contact

Questions about these Terms? Contact us at legal@rivalbeam.com.